Frequently Asked Questions

PRODUCT QUESTIONS

Can I trust your products?

Absolutely. We only use fully certified soap makers and follow all strict EU cosmetic regulations. We use the finest of skincare ingredients, many of which are locally sourced. Our products are rigorously tested before they are sold and go through regular testing to ensure consistency and quality. Our products are made in small batches by hand, this is to ensure the quality is maintained and to guarantee that you receive products that are freshly made to give you the best experience when using them.

What is the best way to store your products?

Each one of our products is to be stored differently but as a general rule, all of our products need to be kept dry, out of direct sunlight and at room temperature. Please also ensure your soap is placed on a protective surface when not in use, such as a soap dish or plate.  Always ensure you read the product label or packaging for full storage recommendations.

What products can pregnant ladies use safely?

Nearly all our products are safe to use when pregnant, we always recommend that you do your own personal research first and we strongly recommend that, if in any doubt, you must seek medical advice first to establish the best products for you. With that in mind, however, we always suggest that products containing Clary Sage, Cinnamon, Rosemary and Raspberry leaf are to be avoided. Your Midwife can advise further.

Do you test on animals?

Absolutely NOT. We never test on animals, and never will. You can buy any of our products with the comforting knowledge that animals have not been involved.

Do you use animal products in your soap?

We sometimes use honey in our soaps and bath bombs but apart from that there is NO animal derived ingredients included in our handmade products which makes them vegetarian-friendly.

ORDER QUESTIONS

Can I place an order over the telephone?

If you’re having trouble with an online order, simply call us on 07852845339 and we’ll be happy to help.

I ordered the wrong product, can you help?

If we have not yet dispatched your products, then yes, we can certainly help. Please call us on 07852845339. Please note: most orders placed before 2 pm are dispatched on the same day, so please call us as soon as possible if you notice a mistake on your order.

PAYMENT QUESTIONS

What payment methods do you accept?

Our current payment methods are Visa, Visa Debit, MasterCard, Apple Pay and PayPal. Unfortunately, we do not accept any other payment methods at this time.

What currencies do you accept?

Unfortunately, we only accept GBP (£) at present.

When will I be charged for an order?

All payments are processed as soon as your items are shipped. All items are shipped between 2 pm and 5 pm between Monday and Friday (excluding bank holidays).

SHIPPING QUESTIONS

What are your shipping methods?

Please see our Shipping page for more information

How quickly do you dispatch my items?

We try our best to dispatch all goods on the same day but delivery to your address can take up to 3/4 days to arrive, please follow the tracking emails for updates.

Do you deliver to non-mainland UK?

Certain postcodes within the UK are unfortunately subject to a delivery charge of £20 (i.e. Northern Ireland, Scottish Highlands, Isle of Wight etc). We are doing our very best to explore alternative options for this to provide much cheaper delivery to customers who are further afield. Please rest assured we will contact you as soon as alternative couriers are available.

Do you provide international delivery?

Yes. We now offer delivery to several locations within Europe; see our rates on our delivery page.Unfortunately, we do not currently offer delivery to anywhere outside of Europe at this moment in time.

RETURNS QUESTIONS

When do I qualify for a refund?

You qualify for a refund only if we have provided you with the wrong items, or if your items were faulty when received. Unfortunately, due to the nature of our products, we cannot provide refunds for any other reason. Please see our Terms and Conditions for more information.

How do refunds work?

If you quality for a refund, then please contact us immediately by emailing [email protected] or calling 07852845339. If your refund application is accepted, we will send your payment back directly, via the method you used to purchase the items. The agreed refund value will then arrive within 3-5 working days.

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